To ensure fast deliveries, the entire logistics process is fully automated. For this reason it is not possible to intervene manually to modify a confirmed order.

If you wish, and the order is still in a PROCESSING state, you can fill out the request form to cancel your order and you will receive a refund of the amount paid. After that you can place a new order. ‍

If, on the other hand, the goods have already been prepared or entrusted to the courier, we will not be able to intervene, but you can refuse the package during delivery. Once back at our warehouse, the refund request will be sent to our administrative department.

If you wish to notify us of the change in one of the delivery data, as you have noticed an incorrect compilation after sending your order, you can still change them if your order is being processed and has not yet been entrusted to the courier.

If your order has already been processed and entrusted to the courier, in order to modify the data, it is necessary to wait for the shipment to enter storage, to be able to communicate the changes.

To communicate the new data to our logistics it is necessary to fill in the following fields:

Have you had second thoughts and want to cancel your order?

If the order is AWAITING PAYMENT, it can be cancelled. If the order has been paid and is IN PROCESSING, we will proceed to cancel it. You will receive your refund in a couple of business days.

If the order has already been processed and has been entrusted to the courier for shipment, we ask you to reject it upon delivery. The refund will be made upon confirmation of return by our warehouse.