Frequently Asked Questions
How much is shipping to Italy?
How much does it cost to ship abroad?
How long does delivery take?
Delivery times are 3-5 working days throughout the peninsula, while for the islands times can be extended to 6-7 working days.
However, during the holidays and the summer break, there may be delays beyond our control.
How can I track the status of the shipment?
Once the order has been entrusted to the courier, you will receive an email notification with your tracking reference and a text message from the GLS Flex Delivery service which allows you to interact with the courier or modify the delivery according to your needs.
Furthermore, in the ONLINE PURCHASES SUPPORT area, by choosing "order tracking" you can follow your delivery directly from the courier's website.
Why is my order tracking not visible?
How can I solve the problem when "unknown recipient" appears in the tracking link for my order?
However, if the courier informs you that the delivery address you indicated when completing your order has some anomaly, you can contact us via the ONLINE PURCHASES SUPPORT section. Changes / Changes of mind to online orders.