If you have decided to exercise the right of withdrawal, you must inform us of your wish within 14 days of receipt of the goods.

To send a withdrawal request it is necessary to fill in the form inside: ONLINE PURCHASES SUPPORT - withdrawal request.

Upon receipt of your withdrawal request, you will receive a confirmation notification, together with the return authorization, to be printed and visibly affixed to the outside of the package.

The goods must be returned in perfect condition, complete with all accessories and original bags, must not have undergone any alterations, signs of use, etc. and the original box and packaging must have been retained.

If the returned goods do not comply with what is indicated, Nuvita has the right not to recognize and execute the refund.

The refund procedure will be opened when our Customer Service receives your request for withdrawal.

If the withdrawal is total, the refund will be made with the same method used for payment.

The collection costs of 5 euros will be deducted from the latter.

In the case of cash on delivery payments, when the refund procedure is opened, you will be asked to communicate the IBAN with which to make the bank transfer.

The refund takes place within 10 days of receipt of the goods at our warehouse, only after having received feedback on the conformity of the products you returned.

Before considering your product defective, we advise you to consult the FAQ section of the site, via Customer Support - Assistance
‍ the area dedicated to questions and answers on product functionality and resolutions to the most common problems.

Once the defect of your product has been ascertained, you can send your support request by consulting the area

You can submit a service request for a defective product in the following cases:
- If the purchase was made from our online shop, or through Amazon or other online shops
- If the purchase was made in one of our Partner Stores.

If the purchase was made from a store not on the partner list, to request replacement under warranty, it will be necessary to go to the Reseller, show proof of purchase and, if possible, describe or show the defect found.

Once the validity of the guarantee has been verified, the Dealer has the right to immediately replace the product. If it is not available, the Dealer will be responsible for collecting the product from you, contacting us and activating the warranty replacement procedure, directly with Nuvita.

The pre-installed rechargeable batteries in the products do not come with a 24-month warranty, as they are considered "consumables."

In addition to natural wear and tear, rechargeable batteries can also be damaged for the following reasons, which are not covered by the legal warranty terms:

- Overcharging: Leaving the battery charging for longer than necessary can damage it. It is recommended to disconnect the device once the battery is fully charged.

- Incompatible chargers

- External temperature: Using or charging the battery in excessively hot or cold environments can reduce its lifespan or damage it.

- Incomplete charging cycle: Frequently charging the battery without allowing it to discharge below a certain level, such as 40%, can negatively affect long-term performance.

Nuvita recognizes a warranty period of 6 months, which is sufficient to identify a manufacturing defect.